bdluck's Privacy Policy —
Your Information Is Protected

1 Introduction and Scope

bdluck is a trusted online betting and casino platform in Bangladesh. We prioritize the protection of our users' personal information. This privacy policy ("Policy") applies to the bdluck website bdluck.cam and all related digital services.

This policy will inform you about:

• What types of personal information we collect
• How and why we use that information
• Where your information is stored and processed
• When and with whom we may share information
• What measures we take to protect your information
• What rights you have regarding your information

By using this site you acknowledge that you have read this privacy policy and agree to its terms. If you do not agree with any part of this policy, please refrain from using our services.

2 What Information We Collect

bdluck collects information about you in various ways. The types of information collected are described in detail below:

2.1 Registration and Identity Information

When you create an account on bdluck, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Residential address
• National ID or passport number (where applicable)

2.2 Financial Information

To process transactions, we may collect the following information:

• bKash, Nagad, or Rocket account number
• Deposit and withdrawal history
• Transaction date and amount
• Type of payment method

Important: We do not directly store any card numbers or bank account passwords.

2.3 Usage Information

When you use our platform, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Login time and session duration
• Pages visited
• Gaming activity and betting history
• Cookies and similar tracking information

3 How We Use Your Information

bdluck uses the collected information for the following purposes:

1. Account Management: To create, verify, and manage your account.
2. Service Delivery: To operate betting, gaming, and other services properly.
3. Financial Transaction Processing: To complete deposits and withdrawals securely.
4. Identity Verification: To confirm your age and identity (minimum 21 years).
5. Customer Support: To respond to your questions and complaints and to provide 24/7 live chat assistance.
6. Platform Improvement: To improve service quality and add new features.
7. Security and Fraud Prevention: To detect and prevent unauthorized activity.
8. Legal Compliance: To follow applicable laws and regulations.
9. Responsible Gaming: To identify problematic gaming behavior and provide support when needed.

4 Cookies and Tracking Technologies

bdluck uses cookies and similar tracking technologies on its platform. Cookies are small text files stored in your browser that help the website remember your preferences and activity.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website. Without these, the site cannot function properly.
• Functional Cookies: Remember your language preferences, login information, and other personalized settings.
• Analytics Cookies: To understand how users interact with the site — this helps us improve our services.
• Security Cookies: To detect fraudulent activity and ensure secure login.

4.2 Cookie Controls

You can control or delete cookies by going to your browser settings. Keep in mind that disabling certain cookies may limit some functionality of the site.

5 Sharing Information with Third Parties

bdluck does not sell your personal information. However, in the limited circumstances below, we may share information with third parties:

5.1 Service Provider Partners

We work with trusted third-party service providers who manage specific services on our behalf, such as payment processing (bKash, Nagad, Rocket), technology infrastructure support, and customer service. These partners receive only the information needed for their specific tasks and are not permitted to use this information for any other purpose.

5.2 Game Software Providers

Game providers on our platform such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi may access limited gaming data — solely for the purpose of delivering game services properly.

5.3 Legal Requirements

If required by legal obligations, court orders, or valid requests from competent authorities, we may be required to disclose information. In such cases we will not provide any information beyond what the law requires.

5.4 Business Changes

In the event of a company merger, acquisition, or asset sale, user information may be transferred. If such a change occurs, we will notify you in advance and inform you of the new privacy policy.

6 How We Keep Your Information Secure

bdluck adopts industry-standard security measures to keep your personal information safe:

• SSL Encryption: All data transmission on our website is protected by SSL (Secure Socket Layer) encryption.
• Password Hashing: Your password is never stored directly — it is encrypted using a strong hashing algorithm.
• Secure Servers: Our data is stored in secure data centers with strict access controls.
• Regular Security Audits: We regularly test the security of our systems.
• Two-Factor Authentication: A two-factor authentication option is available for additional account security.
• Staff Training: Our staff receive regular training on data protection best practices.

However, it is not possible to fully guarantee the security of data transmission over the internet. Even with the highest level of protection in place, the risk of unauthorized access cannot be completely eliminated. It is your responsibility to keep your account password confidential and to contact us if you notice any unauthorized activity.

7 How Long We Retain Your Information

bdluck retains your information only for as long as necessary. When determining retention periods, we consider the following:

• All information is retained while your account is active.
• Even after an account is closed, certain information may be kept for a specific period due to legal obligations.
• Financial transaction records may be retained for an extended period in accordance with legal requirements.
• Certain information may need to be retained long-term for fraud prevention purposes.
• Information used for marketing purposes with your consent is retained until that consent is withdrawn.

Once the designated purpose has been fulfilled and there is no legal obligation, we securely delete or anonymize your information.

8 Your Rights Regarding Your Information

You have the following rights with respect to your personal information:

8.1 Right of Access

You may find out at any time what information we hold about you. To do so, contact us and we will provide the information within a confirmed timeframe.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may correct it by going to your account settings or by contacting us.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Data Portability

You may request your personal information in a structured, commonly used, and machine-readable format.

8.5 Right to Withdraw Consent

You may withdraw consent given for marketing communications at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact us at: [email protected]

9 Protection of Minors' Information

bdluck's services are intended only for persons aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the information collected.

If you believe a minor is using our services, please contact us at: [email protected]

10 Privacy Policy Updates

bdluck may update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:

• Sending a notification to your registered email
• Show notification when logging into the platform
• Publish notification on the website's main page

Continued use of the service after changes will be considered acceptance of the new policy. The "Last Updated" date at the top of this page always indicates the current version.

If you would like a previous version, please contact us and we will provide it if possible.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: 24/7 direct live chat support

Our privacy team tries to respond to all requests as quickly as possible. Your privacy is of the utmost importance to us and we are always committed to protecting your information.

Also visit our Terms & Conditions and Responsible Gaming pages to learn more.